Social engineering is the practice of manipulating people into performing actions or divulging confidential information. It is a type of fraud that relies on human interaction and involves exploiting the natural tendency of people to trust each other. Social engineering techniques are used to gain access to buildings, systems and data by exploiting the human element of security. The techniques can range from phishing emails and phone calls to creating a false sense of urgency or authority. Social engineering is a serious threat to businesses and individuals, and it is important to be aware of how it works and how to protect yourself against it.
Merriam-Webster Online Dictionary
social engineering (noun) management of human beings in accordance with their place and function in society applied social science